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Posted on: October 18, 2023

Water Billing Update

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As a municipality like others in the State of Michigan, we are facing being understaffed in several departments. We are diligently working on hiring and retaining employees, so we can provide the best level of services that our important residents need.
Specifically, we are currently understaffed in our Water Department and our Water Billing Department. Over the past year, a few employees have either retired or moved on to other opportunities. This has caused delays in assisting customers with issues, answering phone calls, and most importantly, issuing residential water bills. 
Due to being understaffed, residential water bills are currently calculated for a four-month period instead of the usual two-month period. Please do not be alarmed if you see that your water bill is much higher than it was in the past, as the bill is calculated for a longer period. To assist residents who are unable to pay the full balance of a four-month water bill in one payment, we will NOT be charging late fees on water bills as long as the bill is paid by the next billing cycle. This will allow residents a few extra months to pay the bill. 
If you need additional assistance paying your water bills, please visit to learn about the Low-Income Household Water Assistance Program (LIHWAP).
Rest assured, we are working very hard to hire new employees that will allow us to return to issuing water bills every two months. We thank you for your understanding and patience.

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