Why is my read estimated?

We attempt to read each meter every cycle. Your bill is estimated if we have not obtained a reading. Several factors can contribute to your bills being estimated:

Our readers may not have access to the ARB box due to a locked gate or a vehicle blocking our access. The ARB box needs to remain visible and free from any obstructions such as bushes or fencing.

Sometimes, the wires that attach your ARB box to the meter in your home may come undone. If you see repeated estimates on your water bills, please contact the billing department at 313-791-3450 to schedule a meter repair appointment.

Show All Answers

1. What to do if you are moving in/out of a Dearborn Heights residence?
2. Can I have a separate meter installed for my sprinkler system to avoid sewage charges?
3. Why is my tap water rusty or reddish and what do I do?
4. Why is my read estimated?
5. My house is empty. Why do I still receive a water bill?
6. How many gallons of water are in each unit?
7. What happens if I don't pay my bill?
8. How often do I receive a water bill?