We attempt to read each meter every cycle. Your bill is estimated if we have not obtained a reading. Several factors can contribute to your bills being estimated:
Our readers may not have access to the ARB box due to a locked gate or a vehicle blocking our access. The ARB box needs to remain visible and free from any obstructions such as bushes or fencing.
Sometimes, the wires that attach your ARB box to the meter in your home may come undone. If you see repeated estimates on your water bills, please contact the billing department at 313-791-3450 to schedule a meter repair appointment.